The Aquarium

I've never had a problem there.  Always been great.

I really miss this store!  Nothin' like in my part of the woods these days.  Fortunately Brad was willing to ship my goodies to Texas the last time I was in town and saw some awesome stuff.  Again, wish I was so lucky to have them in Texas.

I love doing business at the "Aquarium". I must say though- I will only work with Brandon or Brad, just my personal preference. They have been working with me since I got involved  in SW almost 13 years ago (and 1,000.00's of dollars earlier). They have the cleanest store and the nicest corals I have found. Yes- sometimes you have to just ask, not only for help, but for the really nice stuff (which can be pricey but cheaper than I have found any where else, if even available at other places.) I have to say that it is possible that being recognized as a returning & loyal customer may initiate quicker service. But again, just ask- I'm sure they will be happy to help.

I haven't been to The Aquarium for a couple of years now.  Same reason, terrible service.

Just deal with Brad. I won't talk to anyone else there, let alone pay his prices! I know what he is getting the corals for. Heck, the one guy comes into Reef Runners and buys stuff from John then turns around and sells it in his shop for double! I am not complaining because a sale is a sale. It is just funny that they do it.

I've always liked The Aquarium. I can't always afford it, but it's a beautiful store. Help can be hit or miss but I've never seen much better at any other store.

Question-

Good evening all,
  Brad here from The Aquarium...Im sorry about the lack of service this evening, and/or any other time for that matter. I will not however deny, that occasionally we do have an off night, or even an off day, and we are not able to satisfy our VERY valued customer needs. (especially if we're under staffed).
 My personal email address is [email protected] and any complaint, compliments, suggestions etc. I would appreciate them sent directly to me vs. publicly, and I will personally try to correct or improve the issue. Negative criticism is actually a motivator for me. Sorry again, and thanks to all the existing customers for your continued support, we are always trying hard to improve.

No worries Brad, we all know you try as hard as you can and will never be able to satisfy everyone, although I know you would want to.

A little off topic here, but I'll post anyway.    While I don't necessarily agree that an open forum is a good place to trash a store, I think venting is good for the costumer and the store.    As a whole, we seem afraid of feedback and only want to prop people up, and I run into this at work all the time.   However, Brad probably learned more in that one post that will make his store a better place to shop than he did from everyone offering their support.    We can only get better with critical feedback.   I work with troubled youth, and I think one of the most impactful things I can do is ask them for feedback on what I can do better.   I learn nothing by hearing positive things (other than a good feeling inside!).     I don't think anyone will stop shopping at the aquarium because of this thread, but it may keep someone shopping there in the future if employee problems are resolved because of it.