The Aquarium

I also think that we shouldn't be afraid of any feedback. Take it for what it's worth and that is that. It's not like I'm going to stop going to the store because someone else had one bad experience. In the long run you would probably see much more positive, unless a store was in very poor shape. Either way it's good for the consumer and the owners of LFS. It is what the free market system is all about.

Originally posted by Ryan Thompson let alone pay his prices! I know what he is getting the corals for. Heck, the one guy comes into Reef Runners and buys stuff from John then turns around and sells it in his shop for double!

I personally would much rather pay more for something out of a clean well maintained store any day. I may not spend money there everytime, but when I do it's usually large amounts or for equipment.

   

This wasnt my first time in there. I travel along the wasatch front all week and make trips to all the local fish stores.  lucky me lol.  Everytime I go in there its this way. I beleive its because I have a shaved head, do to my job, and i have a uniform i wear, and I feel like I'm labeled. The funny thing is I'm pretty fortunate and have a well paying job, and a wife that understands my coral habit lol. I know dave at reef kingdom well, Ryan at aquatic dreams, and doug at bird world. But I have to say I'm not going to the aquarium again. Your business is only as good as your customer service, weak links can ruin a company. I know I work in the field. This wasn't ment to be a bash on the aquarium! I wanted to know if maybe I was being too sensitive and I have found out I wasn't alone. You shouldn't have to wait for a certain person to do business with, that comment says it all doesn't it?I was in there Friday at 3:30 when you guys were not busy 2 customers were in there and I was one of them. Sorry aquarium if you feel attacked, but learn from it!

I think theve done pretty great job.  there super helpful to me.

LOVE THE STORE, VERY NICE.

I will say my 2 cents worth then shut up.  I think the Aquarium is one of the cleanest, well stocked fish and fish equipment and supplies stores I have ever been in.  However like a few others, I also have been in there and have found it hard to be waited on or helped.  My thoughts that even if there is only one or two employees in the store, at least one of them should be a proactive salesperson.  I think a proactive salesperson though for some people might not be the most fun, it would mean more money for the business.  When I have asked for help I usually get it but on occasion even upon asking have gotten a run around, or the person helping is not helpful or seems too busy to answer my questions.  Regardless I still enjoy going in to that store and looking for that special something I need or a possible good deal.  I am sure it is not easy to find good help that are willing to stick around and be great employees. 

I go there a lot.  They get real busy some times but are mostly very helpful.  I never mind waiting for assistance in Fish store because there is so much to look at.