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Apex Dead

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Erikts View Drop Down
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    Posted: April 10 2014 at 9:09pm
Tonight Icame home and my APEX base unit was dead. All tank functions are dependant on the Apex. I tried flashing firmware with no luck. I emailed neptune support and got basic life support back online with a powerstrip.

My question is

My LEDS are DIY with Drivers that require 1-10v for operation. What is the best way to get them back online? I only run them at 50%. Should I just hook up a 5v wall wart to get 50% dimming?

Also what is the response time from Neptune Support?


Edited by Erikts - April 10 2014 at 9:10pm
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Post Options Post Options   Thanks (0) Thanks(0)   Quote ReefdUp Quote  Post ReplyReply Direct Link To This Post Posted: April 10 2014 at 9:12pm
I had the same problem. Neptune was working with me early and late on a Sunday...they're great! I shipped my unit out and had it back in less than a week. They gave me a range of prices to fix it depending on what was wrong. I expected the worst case, but it ended up being on the low end.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Krazie4Acans Quote  Post ReplyReply Direct Link To This Post Posted: April 10 2014 at 9:17pm
I get better response from them posting on their forum.  Does the base unit allow you to flash the firmware or does it error out? Do you have a screen and does it show anything on it? You can dim your LEDs with either a 5v wallwart or a 10v one with a pot to dim it halfway. Are there any lights on when your apex is on? If so what color?  Krazie
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Erikts Quote  Post ReplyReply Direct Link To This Post Posted: April 10 2014 at 9:35pm
I have no lights on the base unit and nothing on the display. The eb8 has a flashing orange light.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Krazie4Acans Quote  Post ReplyReply Direct Link To This Post Posted: April 10 2014 at 9:40pm
Is your base unit powered from the eb8 or from a wall wart?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Erikts Quote  Post ReplyReply Direct Link To This Post Posted: April 10 2014 at 9:40pm
Eb8
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Krazie4Acans Quote  Post ReplyReply Direct Link To This Post Posted: April 10 2014 at 9:48pm
So you have a wall wart that fits to try and see if it's an issue with the aquabus issue? The flashing orange light on the eb8 means it is not communicating with the base unit. Do you have your configuration backed up? What version of firmware were you running?
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Erikts Quote  Post ReplyReply Direct Link To This Post Posted: April 10 2014 at 9:56pm
I tried a universal wall wart no change.
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Fatman Quote  Post ReplyReply Direct Link To This Post Posted: April 10 2014 at 10:38pm
What other stuff is it running? Heaters, dosing, powerheads, main pump? Are you covered on everything but lights?
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