Utah Reefs Homepage
  New Posts New Posts RSS Feed - Totally Dead Apex
  FAQ FAQ  Forum Search   Events   Register Register  Login Login

Totally Dead Apex

 Post Reply Post Reply
Baghtal View Drop Down

Joined: August 27 2015
Location: Rose Park
Status: Offline
Points: 100
Post Options Post Options   Thanks (0) Thanks(0)   Quote Baghtal Quote  Post ReplyReply Direct Link To This Post Topic: Totally Dead Apex
    Posted: December 08 2018 at 1:02pm
Hi all,

It's been a while since I've chatted here, Tank has been stable and things have just been chugging along like they do.

However last weekend I started getting alerts from fusion that my Apex wasn't talking. The controller was non-responsive so I unplugged the thing and power cycled it. But when I plugged it in again nothing. No controller, no web interface, nothing at all.

Support call to Neptune and they tried their tools to reset the firmware, find it on the network, etc... still nothing. They are getting me an RMA but haven't guessed at the cost (I'm out of my 1-year warranty). 

My EB8 came up in fallback mode so pumps, skimmer, wavemaker etc were on, but lights, heaters were not. I'm cycling my lights the manual way right now -- pluggin and unplugging them each morning/evening. That gets pretty tiring though, and I don't trust my heaters to their own internal thermostats, I like having the double failsafe so I don't cook my tank.

I'm wondering if anyone has some advice or anything on what I can do in the meantime until my RMA is complete? I saw MasterJ's post about selling his Apex parts and I wish I knew what the RMA would cost. otherwise $150 for a new controller might be a better deal? 

Sorry for the ramble, i'm just frustrated with a failure that I feel so helpless to do anything about. Thanks for reading Embarrassed
I like to think that the moon is there, even when I'm not looking at it.
~Albert Einstein
Back to Top
Krazie4Acans View Drop Down
Admin Group
Admin Group

Joined: December 17 2012
Location: Syracuse
Status: Offline
Points: 23742
Post Options Post Options   Thanks (0) Thanks(0)   Quote Krazie4Acans Quote  Post ReplyReply Direct Link To This Post Posted: December 08 2018 at 2:21pm
I'm guessing from your post that this is an apex classic and not a new 2016  version. If that is the case then I had one out of warranty that was replaced for $130 earlier this year. I bought a used one that I'm waiting to get here just to have a backup now.
My ocean.
90g (yup, won it!), 40g, 28g, & 10g Systems
PADI Advanced Open Water
Tank Thread:
Back to Top
 Post Reply Post Reply
  Share Topic   

Forum Jump Forum Permissions View Drop Down

This page was generated in 0.172 seconds.