be warned dont shop at aquatic dreams
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Topic: be warned dont shop at aquatic dreams
Posted By: maximnick
Subject: be warned dont shop at aquatic dreams
Date Posted: July 22 2014 at 2:43pm
| Purchased quite a bit of livestock from aquatic dreams this past Saturday and many times in the past. Flame angel that was purchased died in less than 12 hours. Aquatic dreams offers no help essentially tells me to pound sand. Will never return and advise you all not to either. Wouldn't even tell me how long they had the fish in their store till they decided to sell it. They even had the nerve to tell me that if I want any kind of guarantee to sign up for their maintenance....haha after this experience never. I'm now going to hit up every possible outlet to let other customers know what the may be getting themselves into by taking their business to aquatic dreams. Be warned everyone. |
Replies:
Posted By: badfinger
Date Posted: July 22 2014 at 2:49pm
| I have always had good experiences with aquatic dreams. |
Posted By: Shane H
Date Posted: July 22 2014 at 3:00pm
|
I've purchased livestock and dry goods from Aquatic Dreams for years. Never had an experience with them that I would consider even questionable. They've always been helpful, friendly and professional.
I'm sorry about your experience, but there must be more going on here. This behavior is not at all consistent with the reputable store and staff we all know.
|
Posted By: LaRue
Date Posted: July 22 2014 at 3:07pm
|
I have had great experiences with aquatic dreams and highly recommend them to anyone. Everything I can go through them for I do I have even had them baby sit my tanks when I go on vacation. You really should not let one bad experience change your total outlook on them they area great store and Ryan is usually willing to do whatever it takes to make it right with his customers. I have been a loyal customer for fifteen years ever since Ryan opened up his first shop they area very reputable shop and I encourage you to give them another shot. |
Posted By: maximnick
Date Posted: July 22 2014 at 3:08pm
| I invite anyone from aquatic dreams to respond but my summation of events is accurate. |
Posted By: Krazie4Acans
Date Posted: July 22 2014 at 3:10pm
|
Isn't it better to ask questions about fish health and length of stay BEFORE you pay money and take an animal home? Did it die in your display or in QT? How long was it in the bag on the way home and was it left in the car during any other stops? Like Shane said I think there is more to this story than a recent guest posting a rant on the board. Krazie  ------------- My ocean. 90g (yup, won it!), 40g, 28g, & 10g Systems PADI Advanced Open Water http://utahreefs.com/forum/forum_posts.asp?TID=63568&title=krazies-nano-paradise" rel="nofollow - Tank Thread: |
Posted By: maximnick
Date Posted: July 22 2014 at 3:10pm
| In all fairness I to have had dozens of positive experiences with them in the past. But one bad experience can sour everything especially after you pay patronage in hundreds of dollars to a store and then have them treat you like this. |
Posted By: maximnick
Date Posted: July 22 2014 at 3:13pm
| 15 minutes straight home air conditioned car. No stops drip acclimated for an hour. All the other livestock I purchased is just fine. |
Posted By: Krazie4Acans
Date Posted: July 22 2014 at 3:16pm
|
I for one hope they chime in. It's always good to hear both sides to a story and put the pieces of the puzzle together for ones self. Then it becomes a personal decision as to whether we each choose to go there or not. I for one know that we have all lost fish shortly after purchase before but I sure don't remember that making me not want to return to that store again. I learn from it and pay closer attention to what I choose to purchase and hope that I have gained enough experience for it not to happen again (yes I know that is dreaming but it's a goal). Krazie ------------- My ocean. 90g (yup, won it!), 40g, 28g, & 10g Systems PADI Advanced Open Water http://utahreefs.com/forum/forum_posts.asp?TID=63568&title=krazies-nano-paradise" rel="nofollow - Tank Thread: |
Posted By: Hogie
Date Posted: July 22 2014 at 3:23pm
| I'm sorry you had such a bad experience. Aquatic dreams has always been my go to place and I've had nothing but positive experiences their. The fish I've bought have always been top of the line. |
Posted By: aceofspadeskb
Date Posted: July 22 2014 at 3:41pm
|
I've never had a bad experience with Aquatic Dreams. Of all the fish stores I have shopped at I have been most impressed with them for being honest about their specimens. They are my favorite store, and I make the 1 hour 10 minute drive to their store at least monthly to give them my patronage. |
Posted By: Adam Blundell
Date Posted: July 22 2014 at 3:45pm
|
I have no problems shopping there. Happy to go back. Adam ------------- Come to a meeting, they�re fun! |
Posted By: 1stupidpunk
Date Posted: July 22 2014 at 4:08pm
|
Even though i had a horrible experience there with Ben and "thrive" products I still think its one of the better fish stores in the state. The store is always clean and livestock is usually in good shape. The problem with buying a living animal is that there is (usually) no guarantee the animal will survive/thrive once it leaves the store. I do feel your pain though as know first hand how poor their service can be when an unhappy customer comes in looking for answers. |
Posted By: pitboss
Date Posted: July 22 2014 at 4:18pm
| If your crying about a 30 dollar fish that died your in the wrong hobby we all have lost fish and corals this way that are a lot more expensive then that. Maybe you should look into some other kind of new hobby. We have all lost fish this way but you don't here us crying and putting stores down for this.Its just the way it goes some time's. |
Posted By: Reefboy4life
Date Posted: July 22 2014 at 4:20pm
|
I really do love Aquatic Dreams ------------- 90 gallon mixed reef |
Posted By: maximnick
Date Posted: July 22 2014 at 4:50pm
| It was a 60.00 fish and had it been healthy it would have survived more than 12 hours. Cost is not the issue here its about customer service. |
Posted By: maximnick
Date Posted: July 22 2014 at 4:50pm
| A premium price to pay for that species too if I may add. |
Posted By: ch3tt
Date Posted: July 22 2014 at 5:12pm
|
**** happens in this hobby, get over it! ------------- Red Sea Reefer 625 XXL |
Posted By: maximnick
Date Posted: July 22 2014 at 5:14pm
| You're wrong most establishments take care of their customers. |
Posted By: wickedsnowman
Date Posted: July 22 2014 at 5:15pm
| They have always treated me right. I have even been talked out of buying fish before that I really wanted that were super expensive because they didn't think that I had the right set up for them to thrive. Most stores would just sell the fish and not care . I'm not saying that you didn't buy a fish that died 12 hours later but It was probably more your approach. if you went in there being hostile and pointing fingers they were probably rude back just my 2 cents as far as the thrive thing I don't know why they got into that crap. probably getting paid a lot of money to market it |
Posted By: maximnick
Date Posted: July 22 2014 at 5:23pm
| There was not any hostility on either side in fact the person I talked to was rather polite I'm merely warning others that if they purchase livestock and it dies the second money exchanges hands expect to be told to pound sand. If this fish died today that's one thing but less than 12 hours after leaving the store come on now. Especially with paying a premium price some level of customer service should exist. |
Posted By: ReefdUp
Date Posted: July 22 2014 at 5:28pm
|
I've been into AD hundreds of times, but this is the first time I've seen your screenname. I'm sorry you had a bad experience, but for all I know you could be a competitor, a con, or completely out of touch in the hobby. If you were well known on here, were willing to put your name behind your claim, and provided factual info (date, time, person who worked with you), then maybe I'd be a bit concerned, and I'm sure others (including the owner) would be too. ------------- www.reefdup.com Diving since 2009, reefkeeping since 2007, & fishkeeping since 1987 200g, 75g, & 15g Systems PADI Advanced Open Water |
Posted By: pgravis
Date Posted: July 22 2014 at 5:31pm
|
In years of being in this hobby and shopping at aquatic dreams, they have always gone out of their way to make things right and I have a hard time believing (no sense beating around the bush, I don't believe..) there wasn't an attempt to make this right with you. I'm not sure if you are new to the hobby or just this forum, but if its the former, be prepared to lose some money on fish and coral. It happens. Just this week I lost a $200 clown fish that I have had for a year and a $70 anthias that I have had less than a week. ------------- See my house: www.eclecticvictorian.com |
Posted By: FishnFriendz
Date Posted: July 22 2014 at 5:32pm
| Sorry for your lost. This happens often in this hobby. Cheer up and happy reefing :) |
Posted By: maximnick
Date Posted: July 22 2014 at 5:34pm
| Aquatic dreams has my name and number and I have invited them to give their side of the story. |
Posted By: euroking
Date Posted: July 22 2014 at 5:35pm
|
I have been to ad three times, in like four years. (live in bountiful) every time I've gone they have been the kindest group of people. Only issue I've ever had was a 14mpg truck. I'm sorry but I'm unsure of why the consistency is there... ------------- 15gal self contained. LED. |
Posted By: 1stupidpunk
Date Posted: July 22 2014 at 5:38pm
|
I was in a .... somewhat less than friendly debate with ben when i had my debacle with the thrive products so i do believe that he may have been told "sorry dude aint our problem" because thats pretty much the response i got. I still shop at AD i just do a little more research and thorough inspection of anything i purchase. |
Posted By: love2skiutah
Date Posted: July 22 2014 at 5:59pm
| You've had DOZENS of good experiences and this 1 bad one, which is probably not their fault anyway and you come on here and complain? I'm sorry, but that's a joke. How many people here have brought a fish home and lost it within 24 hours? I bet most people have. IMO, it's party of the game. We do what we can, but it's living creature that went through a lot of stress to get to your tank. |
Posted By: fishnfresh
Date Posted: July 22 2014 at 6:22pm
| wow lol I shop there alot, I have had fish die also shopped at other fish stores and had them die also. It is part of the hobby if you dont like it maybe this is not the hobby for you. I have never been treated bad by ryan or his guys or gals. I just lost a bat fish from there Im not going back to cry about it or blast them on forums. Not many places warranty fish anywhere besides maybe live aquaria. They have been in business a long time dont think they have made it this long if they didnt treat customers wrong. Just my opinion. |
Posted By: Hogie
Date Posted: July 22 2014 at 6:26pm
| How old is your tank? |
Posted By: Teknik777
Date Posted: July 22 2014 at 6:46pm
|
I have only had good experiences wirh Aquatic Dreams. They have and bent over backwards to help me in an emergency situation to keep my tank alive and healthy. Ryan and his staff are some of the nicest friendliest knowledgeable saltwater stores in the valley. Every once in a while we do have livestock that can die whether it be six hours old or two years old. I put my name and reputation behind this statement. ------------- 220 G SPS Display. |
Posted By: ggs
Date Posted: July 22 2014 at 6:57pm
| the only place I shop is aquatic dreams and before you go and say they told you to pound sand why dont you say what they really told you on the phone |
Posted By: Reefer4Ever
Date Posted: July 22 2014 at 7:35pm
|
I have been going to AD back when it was ran out of a warehouse are and they had the shark tank. Before I moved closer I drove from Logan to goto the store. As it has been said we have all lost 20 to hundreds of dollars in aquatic life. I would invite you to order online so you can have your guarantee, I personally have never received or expected a guarantee on any salt water aquatic life. Maybe you would be happier doing freshwater as I do know that Petco and Petsmart offer guarantees on the fish they sell. Please stop pissing and moaning about it and move on. We live in America shop where ever you want. Aquatic Dreams is a phenomenal store with a knowledgeable and caring staff. ------------- 90 gal reef w/refugium 24 gal softie tank 11 gal nano anemone tank 5 gal fresh water |
Posted By: maximnick
Date Posted: July 22 2014 at 7:59pm
| Exactly we live in America and consumers can vote with their dollars. I have already made my decision not to ever shop there again. The store cam have whatever policy/service/guarantee they want. I'm just making my experience known and other consumers can choose to do what they wish atleast this way they can be a little more informed of the risk and choose to vote with their dollars however they choose. |
Posted By: ReefdUp
Date Posted: July 22 2014 at 8:02pm
|
Ok, you've made your decision. You've provided no factual evidence, so we've made our decision as well. Move along. ------------- www.reefdup.com Diving since 2009, reefkeeping since 2007, & fishkeeping since 1987 200g, 75g, & 15g Systems PADI Advanced Open Water |
Posted By: maximnick
Date Posted: July 22 2014 at 8:07pm
| I'm out over 60.00 I've invited aquatic dreams to respond. I've only provided information do with it what you like and I hope you don't ever find yourself in my situation. Maybe you like to play the victim and just move on whereas I believe in standing up when your treated wrong. |
Posted By: sparkyfish
Date Posted: July 22 2014 at 8:26pm
| I have been going to Aquatic Dreams for many years, way back when it was located in basically a garage on 2550 in Ogden. And I have never had a bad experience or bad customer service. I was also talked out of buying a certain fish by Ryan when I first started into the hobby. It was a Mandrine. I did not know the dietary requirements back then, and I only had a 26 gallon tank. He could have sold it to me and made a sale, but he chose to educate me. That being said,I still do not have my mandrine. But my 110 tall has been up and running for a about a year, and Aquatic Dreams will be where I go to buy it! Oh and the 110 tall tank and Dion stand and canopy came from Aquatic Dreams as well. The same time I bought my 110 there was the same tank on ksl for half the price. I chose to support Aqutic Dreams for all the knowledge and great customer service they have given me for the last ten years. |
Posted By: jaschall
Date Posted: July 22 2014 at 8:41pm
|
Well since this is America let me add my 2 cents. This fish was lost in your hands not Aquatic Dreams. I'm sure it would still be alive if you hadn't purchased it. It seems to me there are more people here supporting this store over this rant you have. Aquatic Dreams is a great store and we all will continue to shop there. This post you started is not going to turn anyone away from them as far as I can see. There are more positive post here which in turn is going to bring them more business. So thanks for the post. My experience with them has always been A+ Thanks Ryan, Ben, and staff for this great store we have in are community. ------------- 125 gallon reef |
Posted By: Hogie
Date Posted: July 22 2014 at 8:42pm
| You must have missed my question, but how old is the tank? Maybe it wasn't something wrong with the fish, but something is amiss elsewhere. If we can keep cool heads, maybe we can locate a problem and get it fixed so other fish don't meet the same fate and you don't waste any more money buying fish that would die. It looks like you're new to the board, and there are a lot of helpful, knowledgeable people who have been doing this for 20+ years Can you tell us about your tank? How old is it and what is in it? How did you acclimate the fish? I'm sorry you spent all that money and the fish died. That is really frustrating. So, rather then getting into a blame game, let's see if we can identify any potential problems and try to prevent it from happening again. |
Posted By: maximnick
Date Posted: July 22 2014 at 8:49pm
| All of the other livestock from this purchase and all other purchases in the past is very much alive and thriving. What good is a business that doesn't stand behind the products they sell. I'm sure any of you who purchase any product from any store would expect that product to survive/function/last more than a measly 12 hours or so. |
Posted By: LaRue
Date Posted: July 22 2014 at 8:49pm
| For those of you complaining about Ben he no longer works there just so you know. On the other hand though all of us know that saltwater is an at your own risk hobby there are very few stores that offer any kind of a guarantee we all agree it sucks you lost the fish but as many of us have said we have all been there it is part of the hobby. Live and learn wipe your tears and move on. |
Posted By: maximnick
Date Posted: July 22 2014 at 8:55pm
| I can do that I answered a slew of questions from aquatic dreams on the phone as well and they couldn't offer a potential reason for the death. Here are the questions I remember being asked. Parameters of tank nitrate and nitrite 0, ammonia 0, ph 8, salinity 1.024. Drip acclimated for 1 hour. Tank red sea max 130 established over 8 months. Other fish, snowflake clown and watchman goby purchased from aquatic dreams. All other corals livestock alive and thriving. |
Posted By: DMower
Date Posted: July 22 2014 at 9:10pm
|
Post a pic of your tank please. ------------- 150 gal reef with 50 gal sump. Reef Octopus DCS-200 Skimmer. AI Sol Blues. |
Posted By: love2skiutah
Date Posted: July 22 2014 at 9:25pm
"I'm out over $60". -hahaha It's a good thing you aren't in my shoes. |
maximnick wrote:Posted By: reefnfeef
Date Posted: July 22 2014 at 9:26pm
|
You know who the victim is here? The fish. ------------- aaaaaaaaaaaaaannd.... I'm broke |
Posted By: Reefboy4life
Date Posted: July 22 2014 at 9:33pm
lmao ------------- 90 gallon mixed reef |
Posted By: maximnick
Date Posted: July 22 2014 at 9:34pm
| I've lost fish in the past it's not like I don't understand the risk/expense of the hobby. In fact I've lost an entire tank before because one of my kids crawled on top of it and knocked it over. I don't believe I'm being Petty just informative on the policies of a local store so that others can perhaps make more informed decisions about who they pay their patronage to. |
Posted By: ReefdUp
Date Posted: July 22 2014 at 9:40pm
|
Ok...I'll bite. So who *do* you recommend that has a warranty on livestock? ------------- www.reefdup.com Diving since 2009, reefkeeping since 2007, & fishkeeping since 1987 200g, 75g, & 15g Systems PADI Advanced Open Water |
Posted By: badfinger
Date Posted: July 22 2014 at 9:43pm
|
We appreciate you telling us your side, our side is Aquatic Dreams rocks! Along with all the other LFS they all have their pros and cons... and a warranty is not why I buy a fish from any store. Its because I want the fish now. If I want a warranty I would order from liveaquaria Talk with Ryan, he has said its not the retail side that keeps him in business. A few places have shut down retail side and only do maintence since thats where the money is. I am thankful we do have so many LFS here |
Posted By: maximnick
Date Posted: July 22 2014 at 9:52pm
| Again its not my side of aquatic dreams does indeed have a different policy without having maintenance through them again I invite them to please specify and tell me I'm wrong. |
Posted By: maximnick
Date Posted: July 22 2014 at 9:53pm
| I would love nothing more than to walk away a satisfied customer and say I misspoke. |
Posted By: ggs
Date Posted: July 22 2014 at 10:02pm
| from what I am gettin is you have serious issues and maybe you should find a new hobby many people have lost fish within hours of getting home its part of the game and yes I know the whole conversation between you and AD so get over yourself and quite crying if you feel like you shouldn't go there any more then dont its your choice so stop spreading false rumors becuz they offered to make it right |
Posted By: tileman
Date Posted: July 22 2014 at 10:03pm
|
Exactly what will make you a satisfied customer? Your money back? Them telling you that the fish was a lemon? ------------- 335G Reef TOTM. http://www.advancedaquarist.com/2015/2/aquarium ReefKeepers TOTM Feb. 2012 http://reefkeeping.com/joomla/index....k-of-the-month & |
Posted By: badfinger
Date Posted: July 22 2014 at 10:05pm
| I really think you're trolling us |
Posted By: maximnick
Date Posted: July 22 2014 at 10:08pm
| Ok ggs since you know the whole conversation please share. |
Posted By: maximnick
Date Posted: July 22 2014 at 10:09pm
| I would Love to hear how they offered to make it right. |
Posted By: maximnick
Date Posted: July 22 2014 at 10:11pm
| I'm not trolling anyone just responding. |
Posted By: maximnick
Date Posted: July 22 2014 at 10:13pm
| I'm not arguing anyone else's positive experiences either just informing others of mine. |
Posted By: Fatman
Date Posted: July 22 2014 at 10:35pm
Thanks for your opinion. I shop there a lot and I also hit the other stores too, but my mainstay has been Aquatic Dreams. I've never had a bad experience there. I'm sorry you have had one. Like you say we vote with our dollars and Aquatic Dreams has had several thousand of my votes. They know my name when I come in. I'm sure, unless I have an experience to convince me otherwise, they'll have thousands more of my votes. I appreciate you sharing, but it might have come across better if you had just told your side of the story without encouraging others to boycott them. Thanks for letting us know about your experience. Not every customer goes away happy, but as you say, we vote with the money we use to support those who support us. Aquatic Dreams has been very good to me and they have been VERY generous to the club that runs this forum. Fat ------------- February 4: Winter Banquet at the Living Planet Aquarium Tickets: http://utahreefs.com/store/index.php?route=product/category&path=36 |
Posted By: ggs
Date Posted: July 22 2014 at 10:40pm
| I can tell you this what you said is an exaggeration of what was said and no they won't replace your fish there is no warranty but they did offer something and becuze you can't have a free fish to replace the one that died in YOUR care you have to rant and rave and post things that wasn't said but its how you took them |
Posted By: maximnick
Date Posted: July 22 2014 at 10:46pm
|
They offered nothing and I said they were polite and neither party was hostile. No exaggerations simply stating the facts of their policies |
Posted By: ggs
Date Posted: July 22 2014 at 10:54pm
| Well if that's what you believe then so be it if you can't handle losing a fish dont no what to tell you |
Posted By: Fatman
Date Posted: July 22 2014 at 10:55pm
Love2skiutah, I'm pretty sure you know the feeling (like 500 times). I don't know if I could have started over like you did. One day I want to stop and see the tank, I hear about it all the time. Fat ------------- February 4: Winter Banquet at the Living Planet Aquarium Tickets: http://utahreefs.com/store/index.php?route=product/category&path=36 |
Posted By: Electro4112
Date Posted: July 23 2014 at 1:09am
| a perfect example of media at work, a unhappy customer telling his experience, what this guy wanted was a better resolution from AD but in this hobby unfortunately s**t happens, its livestock and he needs to suck it up. but unfortunately a unhappy marketing customer sucks to have because he will splatter his opinion everywhere and its his to share. Just my humble opinion. |
Posted By: ReefdUp
Date Posted: July 23 2014 at 1:31am
|
You won't give any factual details to help us see your side. You won't tell us who you do recommend since you want us to avoid AD. If you legitimately had a complaint, you could go through the BBB. But, I'm guessing that's why you're here. ------------- www.reefdup.com Diving since 2009, reefkeeping since 2007, & fishkeeping since 1987 200g, 75g, & 15g Systems PADI Advanced Open Water |
Posted By: jason
Date Posted: July 23 2014 at 3:22am
|
ok so I have over 15 years in retail management. there is no way to make every customer happy. or every employee say the right thing. it just dosent happen. ive ran stores with ovedr 500 employees and 10,000 paying custmers a day. customer service is a hard thing to teqach if u have a problem go to them and talk it out a little later. cooler heads will prevail if u choose to let them ------------- if wishes were fishes we would all have some |
Posted By: Hogie
Date Posted: July 23 2014 at 6:30am
| I agreed with Brad, I think they're trolling. They're ignoring the questions asked and don't seem to be interested in getting help. |
Posted By: maximnick
Date Posted: July 23 2014 at 8:40am
| Hogie I've answered all of your questions, invited aquatic dreams to respond. I am going to go to the bbb and on going to let as many people know as I can through all outlets available to me about my experience. Again as a store owner they can set any policy they choose but as a past/current/future customer I have every right to voice my opinion. |
Posted By: maximnick
Date Posted: July 23 2014 at 8:45am
| I'm not giving any recommendations on stores to go to as that is not my intention of this post. If I were to do that them I would say I was indeed trolling but that is not the case here. I merely presented my eexperience and I'm glad so many of you have been treated well but I was not. |
Posted By: Jimbo
Date Posted: July 23 2014 at 9:09am
|
Since, according to you, you've shopped at AD "dozens" of times i'm curious as to why all of those good experiences get thrown out the window when one time you have a problem ? I think everybody who is in this hobby has had a fish die that was recently purchased, it happens! Have you looked at the businesses side of it? How do they know that you didn't throw the fish in the trunk and go somewhere for lunch after you left the store? Or maybe you brought it home and were keeping it in a goldfish bowl ? Extreme I know, but you get the point. Did you even attempt to talk with the store's owner if you weren't happy with one of the employees? It seems like you are really not interested in resolving the issue. If you are get on the phone and call, this is not the place for it. Seems like your only mission is to slander a local business anywhere and anyway you can. JMO
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Posted By: jbutler
Date Posted: July 23 2014 at 9:23am
|
Lol! What a joke. You're going to the BBB now? What is going to be your complaint? That you lost a $60 fish and you that you didn't get the resolution you wanted? It's obvious that you are the one a fault here. You should have done your research first. Do they have a warranty that they violated? No. You have no case at all. Good luck with that. I'd be careful of your threats. In my opinion this thread only helps Aquatic Dreams. Nothing but good things to say about them except your ridiculous rant. Everyone knows that Ryan is a great guy and will continue to support him.
|
Posted By: maximnick
Date Posted: July 23 2014 at 9:51am
| Employees are not the issue here as I've stated numerous times it's the stores policy or lack there of to back up their product with any sort of guarantee. |
Posted By: Electro4112
Date Posted: July 23 2014 at 9:51am
| this guy got pissed off at AD and no matter what we say he will continue his rant since he wasn't happy with the resolution to his issue and according to marketing theory a loyal customer and expected a different resolution... in marketing theory expresses his opinion about AD customer service to as many people as he can and causing as much lost of revenue as possible. The theory his using as follows, he will share his experience to a average of 11 people and those 11 people will tell an additional 5 more people each tell 11 more total around 67 people hear about the experience causing a large revenue lost to AD...like some one else said his in the wrong hobby s@$t happen suck it up and move on. But typical negative marketing towards a business by a pissed off customer. |
Posted By: builderofdreams
Date Posted: July 23 2014 at 9:51am
|
There is a part of this thread that no one has adressed and could be a deciding factor for some. Did you have to supply you own sand? Or did they offer a free bag or at least a discount? ------------- It's Not a Hobby It's an Obsession 150&210 Gallons of Madness and. Sanity! 801-850-4915 http://www.utahreefs.com/forum/forum_posts.asp?TID=65135&title=builderofdreams-feedback-post |
Posted By: kody72
Date Posted: July 23 2014 at 10:46am
|
Quit being a cry baby it's ridiculous. We've all lost fish the same day I've even lost one on the way to the car who cares it happens yes it sucks. If you worried about warranties on livestock order online even then only a few will actually keep there word. It's funny how people lose $0-100 of livestock its like the end of the world but when a hobbyist lose $10k-20k its a lesson learned. ------------- http://www.utahreefs.com/forum/forum_posts.asp?TID=60612&title=kody72-fishroom" rel="nofollow - KODY72 FISHROOM BUILD 281g DT 187g Rimless Frag ATI PM lighting SRO DSCR-300ext 8013908179 |
Posted By: Mark Peterson
Date Posted: July 23 2014 at 10:47am
------------- Reefkeeping Tips, & quick, easy setup tricks: www.utahreefs.com/forum/forum_posts.asp?TID=9244 Pay it forward - become a paid WMAS member 
|
Posted By: millsu2
Date Posted: July 23 2014 at 11:07am
|
Did the fish look healthy when you bought it? If not then I would also be irritated that the store sold it anyway without disclosing it's health issues. If it looked healthy, then I think it's fair to assume the store also thought it was healthy and should not be expected to take responsibility for it's death. |
Posted By: fishnfresh
Date Posted: July 23 2014 at 12:59pm
| why is this post still here? any other time someone has complained about a store including me the post was taken down that day. Then it comes up that the reason is lawsuits this and that. So why has this one been able to stay up when it is only obvious this person is trolling and just wants attention (hey look at me). Think it should be deleted like all the others in the past. |
Posted By: aceofspadeskb
Date Posted: July 23 2014 at 1:12pm
|
I think this post is still here because it is great publicity for a great fish store. One customer with one bad visit out of (at least) 13 visits, and the whole crowd arguing against him in support of the store. I guarantee Aquatic Dreams gets more traffic this week as a result. |
Posted By: maximnick
Date Posted: July 23 2014 at 1:12pm
| Nothing is violating forum rules and this information needs to be available so others can choose whether or not they want to risk being in the same situation I was put in. |
Posted By: DMower
Date Posted: July 23 2014 at 1:15pm
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Can someone delete this thread and ban this a hole from posting anymore please. Hes a guest. Time to leave. Go worry about something more important! Whats your PayPal and i send you the freaking $60 already! ------------- 150 gal reef with 50 gal sump. Reef Octopus DCS-200 Skimmer. AI Sol Blues. |
Posted By: maximnick
Date Posted: July 23 2014 at 1:18pm
| What can be said is that many of you are willing to accept a defective product and just waste your money away. It's your money do as you please but there are alot more consumers out there who are more conscientious about there money and expect a merchant to stand behind their product. |
Posted By: fishnfresh
Date Posted: July 23 2014 at 1:19pm
| I could see if he has been a active member or been here a while but I think its a cry for attention post. And that is all. And I agree it is just free advertising for a GREAT store that bends over backwards for you. But all other posts that are about stores usually gets deleted pretty fast and maybe someone turned him down on a date there and that is why he is really mad? lol |
Posted By: DMower
Date Posted: July 23 2014 at 1:29pm
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A fish is not a product!!! ------------- 150 gal reef with 50 gal sump. Reef Octopus DCS-200 Skimmer. AI Sol Blues. |
Posted By: maximnick
Date Posted: July 23 2014 at 1:33pm
| I appreciate your offer dmower this is not about the money however it's informative information so that other consumers can decide if they want to purchase livestock from a store that offers no guarantee to its customers. |
Posted By: DMower
Date Posted: July 23 2014 at 1:43pm
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No guarantee. Lol. Just like EVERY other local store. Got it. So whats new? The only store large enough to handle a guarantee and stay in business that i trust is liveaquaria.com. Theirs is 14 days. No questions asked. ------------- 150 gal reef with 50 gal sump. Reef Octopus DCS-200 Skimmer. AI Sol Blues. |
Posted By: bstuver
Date Posted: July 23 2014 at 1:48pm
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Obviously it sounds like you may have had your tank for a bit so if the fish looked healthy and I assume it did as that's why you bought it and it died in your care then there is nothing you can do, as has been said most places don't offer a warranty on fish purchases. In fact I myself bought two clowns the other day, had them for maybe a day and they declined and died the next I don't expect the store to do anything about. It also sounds like AD tried to rectify the situation you have just chose not to like the solution they proposed. Also a question that hasn't been asked with that small of a tank how many new fish did you add at one time? You said all the other fish you purchased are fine... ------------- Jackie Stuver "wait these aren't the happy Hawaiians oompa doompa godly heaven on your face zoas? I dont want them then. lol!" Ksmart |
Posted By: maximnick
Date Posted: July 23 2014 at 1:53pm
| Purchased fish from them in the past and they are alive and thriving. Only fish added was the flame angel. AD as has been previously stated many times offers no guarantee and offer no solutions. |
Posted By: aceofspadeskb
Date Posted: July 23 2014 at 1:55pm
| It should be noted too that you pay for that 14 day guarantee on LiveAquaria. All of their so-called "products" cost more. Local fish stores are able to keep their prices down by not offering such guarantees. If you truly have shopped there "dozens of times," you've come out even. |
Posted By: maximnick
Date Posted: July 23 2014 at 2:07pm
| I looked it up flame angel 45.00 on live aquaria. I paid 60.00 at AD with no guarantee apparently. |
Posted By: love2skiutah
Date Posted: July 23 2014 at 2:17pm
So yeah.. Same policy as every single store in Utah. |
Posted By: aceofspadeskb
Date Posted: July 23 2014 at 2:37pm
$45 + $35 shipping = $80. Aquatic Dreams for the win! |
Posted By: Electro4112
Date Posted: July 23 2014 at 2:43pm
| It's a fish, not a product. was a living creature R.I.P now... you probably killed it. MOD please kill this threat. It hurt my ears and everyone else's. |
Posted By: badfinger
Date Posted: July 23 2014 at 2:45pm
| Can we please see a pic of your tank? How many fish do you have in it? |
Posted By: maximnick
Date Posted: July 23 2014 at 2:46pm
| If you disagree fine that's your right you can also choose not to read the post going even further you can choose not to comment. Simply because you disagree with someone else's point of view and want it removed is ridiculous. |
Posted By: badfinger
Date Posted: July 23 2014 at 2:51pm
| Dont close the thread... I love this guy. I am with Darren I will throw in $10 to pay you back so you can buy a new fish. Only stipulation is if the fish dies I want my money back |
Posted By: fishnfresh
Date Posted: July 23 2014 at 3:28pm
Yea go figure he is special though spends 100's of pennies on fish from AD so they should give him VIP. |
Posted By: maximnick
Date Posted: July 23 2014 at 3:35pm
| I'm not expecting to be treated as a VIP just letting others know about the stores practices so they don't have a similar experience. |
Posted By: herrera
Date Posted: July 23 2014 at 4:53pm
| wow... you look like a complete idiot! you have had nothing but great service, and thriving fish, and ONE fish dies and you tell everyone not to go there? NO LFS have guaranteed fish. ALL of us have had fish die with in first day here and there. it's part of the hobby it happens. ZERO of us have made a thread ranting and blaming the store. bottom line you're an A hole. and this thread has been nothing but good publicity for them. |
Posted By: badfinger
Date Posted: July 23 2014 at 5:25pm
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Can we please see a pic of your tank? Hpw many fish do you have in it? What temperature are you running? Only reason I ask is if you have a red sea max and have bought a "dozen" fish then you have maybe too high pf a bio load |