WMAS Discussion Forum : The Aquarium http://www.utahreefs.com/forum/ Copyright (c) 2006-2013 Web Wiz Forums - All Rights Reserved. Tue, 16 Jun 2026 12:36:33 +0000 Tue, 09 Feb 2010 16:05:19 +0000 http://blogs.law.harvard.edu/tech/rss Web Wiz Forums 12.03 360 www.utahreefs.com/forum/RSS_post_feed.asp?TID=38280 <![CDATA[WMAS Discussion Forum]]> http://www.utahreefs.com/forum/1by1.gif http://www.utahreefs.com/forum/ <![CDATA[The Aquarium : thefu wrote:Customer profiling...]]> http://www.utahreefs.com/forum/forum_posts.asp?TID=38280&PID=341789&title=the-aquarium#341789 Author: Chevmaro
Subject: 38280
Posted: February 09 2010 at 4:05pm

Originally posted by thefu thefu wrote:

Customer profiling is common and unwise...I too see it many times...a good point and one easily fixed by proper staff training...if you know about it...and that is why your feedback is the perfect way.


I have to comment on this.  Most pet people including reef geeks are really laid back.  I wouldnt say homely but I know when I go out of the house im not wearing a suit.  And after meeting alot of others in this club I dont think they would be either.
]]> Tue, 09 Feb 2010 16:05:19 +0000 http://www.utahreefs.com/forum/forum_posts.asp?TID=38280&PID=341789&title=the-aquarium#341789 <![CDATA[The Aquarium : I go there a lot. They get real...]]> http://www.utahreefs.com/forum/forum_posts.asp?TID=38280&PID=341787&title=the-aquarium#341787 Author: Chevmaro
Subject: 38280
Posted: February 09 2010 at 3:58pm

I go there a lot.  They get real busy some times but are mostly very helpful.  I never mind waiting for assistance in Fish store because there is so much to look at.  ]]> Tue, 09 Feb 2010 15:58:07 +0000 http://www.utahreefs.com/forum/forum_posts.asp?TID=38280&PID=341787&title=the-aquarium#341787 <![CDATA[The Aquarium : I have had great service at the...]]> http://www.utahreefs.com/forum/forum_posts.asp?TID=38280&PID=341700&title=the-aquarium#341700 Author: idahreefer
Subject: 38280
Posted: February 09 2010 at 12:32am

I have had great service at the Aquarium, I live in Idaho & they know me by name & are always friendly & helpful, Brad, Mike & Brandon amongst others have been great! Marty]]> Tue, 09 Feb 2010 00:32:11 +0000 http://www.utahreefs.com/forum/forum_posts.asp?TID=38280&PID=341700&title=the-aquarium#341700 <![CDATA[The Aquarium : I will say my 2 cents worth then...]]> http://www.utahreefs.com/forum/forum_posts.asp?TID=38280&PID=340064&title=the-aquarium#340064 Author: larhalli
Subject: 38280
Posted: February 01 2010 at 2:57pm

I will say my 2 cents worth then shut up.  I think the Aquarium is one of the cleanest, well stocked fish and fish equipment and supplies stores I have ever been in.  However like a few others, I also have been in there and have found it hard to be waited on or helped.  My thoughts that even if there is only one or two employees in the store, at least one of them should be a proactive salesperson.  I think a proactive salesperson though for some people might not be the most fun, it would mean more money for the business.  When I have asked for help I usually get it but on occasion even upon asking have gotten a run around, or the person helping is not helpful or seems too busy to answer my questions.  Regardless I still enjoy going in to that store and looking for that special something I need or a possible good deal.  I am sure it is not easy to find good help that are willing to stick around and be great employees. ]]> Mon, 01 Feb 2010 14:57:15 +0000 http://www.utahreefs.com/forum/forum_posts.asp?TID=38280&PID=340064&title=the-aquarium#340064 <![CDATA[The Aquarium : Brad and I go back many years....]]> http://www.utahreefs.com/forum/forum_posts.asp?TID=38280&PID=340063&title=the-aquarium#340063 Author: DanhNgo
Subject: 38280
Posted: February 01 2010 at 2:47pm

Brad and I go back many years. I really like his service and will support his store. I haven't had a problem there. Their items are marked, unlike some stores nothing is marked and you have to ask them on everything. I'm not cheap and I'm not stupid. Brad does a good job in getting me a good deal. I will suppot them any time I can. If I have a problem I'm not afraid to tell him.

]]> Mon, 01 Feb 2010 14:47:14 +0000 http://www.utahreefs.com/forum/forum_posts.asp?TID=38280&PID=340063&title=the-aquarium#340063 <![CDATA[The Aquarium : I think theve done pretty great...]]> http://www.utahreefs.com/forum/forum_posts.asp?TID=38280&PID=340056&title=the-aquarium#340056 Author: GUNDLR
Subject: 38280
Posted: February 01 2010 at 2:05pm

I think theve done pretty great job.  there super helpful to me.

LOVE THE STORE, VERY NICE.
]]> Mon, 01 Feb 2010 14:05:54 +0000 http://www.utahreefs.com/forum/forum_posts.asp?TID=38280&PID=340056&title=the-aquarium#340056 <![CDATA[The Aquarium : Customer profiling is common and...]]> http://www.utahreefs.com/forum/forum_posts.asp?TID=38280&PID=339756&title=the-aquarium#339756 Author: thefu
Subject: 38280
Posted: January 30 2010 at 7:45pm

Customer profiling is common and unwise...I too see it many times...a good point and one easily fixed by proper staff training...if you know about it...and that is why your feedback is the perfect way.]]> Sat, 30 Jan 2010 19:45:16 +0000 http://www.utahreefs.com/forum/forum_posts.asp?TID=38280&PID=339756&title=the-aquarium#339756 <![CDATA[The Aquarium : This wasnt my first time in there....]]> http://www.utahreefs.com/forum/forum_posts.asp?TID=38280&PID=339755&title=the-aquarium#339755 Author: laynframe
Subject: 38280
Posted: January 30 2010 at 7:26pm

This wasnt my first time in there. I travel along the wasatch front all week and make trips to all the local fish stores.  lucky me lol.  Everytime I go in there its this way. I beleive its because I have a shaved head, do to my job, and i have a uniform i wear, and I feel like I'm labeled. The funny thing is I'm pretty fortunate and have a well paying job, and a wife that understands my coral habit lol. I know dave at reef kingdom well, Ryan at aquatic dreams, and doug at bird world. But I have to say I'm not going to the aquarium again. Your business is only as good as your customer service, weak links can ruin a company. I know I work in the field. This wasn't ment to be a bash on the aquarium! I wanted to know if maybe I was being too sensitive and I have found out I wasn't alone. You shouldn't have to wait for a certain person to do business with, that comment says it all doesn't it?I was in there Friday at 3:30 when you guys were not busy 2 customers were in there and I was one of them. Sorry aquarium if you feel attacked, but learn from it!Clap]]> Sat, 30 Jan 2010 19:26:38 +0000 http://www.utahreefs.com/forum/forum_posts.asp?TID=38280&PID=339755&title=the-aquarium#339755 <![CDATA[The Aquarium : I love Brad&#039;s response and...]]> http://www.utahreefs.com/forum/forum_posts.asp?TID=38280&PID=339743&title=the-aquarium#339743 Author: thefu
Subject: 38280
Posted: January 30 2010 at 5:22pm

I love Brad's response and I love pgravis point. There are always going to be anomalies with the customer service at any place and no matter how great, certain stores in any business will have their supporters and detractors.

Regardless if this person had contacted the store owner, I think that is a benefit to all to hear everyones experiences. This helps the store owner in two ways...first, he gets more feedback...always good...and second, he gets to do exactly what Brad did here...turn a negative into a HUGE positive. Now, if there is a continuing stream of negative feedback, maybe it was an empty gesture (which I doubt) but more than anything he has now shown multiple people HIS commitment to great customer service.

For the record, this report on customer service surprises me. Last year I created a review of LFS and in that category I found The Aquarium to be one of the best out there. I have been in there twice in the last month or so and I always have people greet me and ask me  if I need help (and trust me, I never would wear a suit into a fish store).

Feedback is good, Openness is good. So long as it is a simple account of an experience, I personally do not believe it is bashing.
]]> Sat, 30 Jan 2010 17:22:32 +0000 http://www.utahreefs.com/forum/forum_posts.asp?TID=38280&PID=339743&title=the-aquarium#339743 <![CDATA[The Aquarium : Ryan Thompson wrote:let alone...]]> http://www.utahreefs.com/forum/forum_posts.asp?TID=38280&PID=339737&title=the-aquarium#339737 Author: EagleEyez5
Subject: 38280
Posted: January 30 2010 at 5:02pm

Originally posted by Ryan Thompson Ryan Thompson wrote:

let alone pay his prices! I know what he is getting the corals for. Heck, the one guy comes into Reef Runners and buys stuff from John then turns around and sells it in his shop for double!


I personally would much rather pay more for something out of a clean well maintained store any day. I may not spend money there everytime, but when I do it's usually large amounts or for equipment.

   ]]> Sat, 30 Jan 2010 17:02:34 +0000 http://www.utahreefs.com/forum/forum_posts.asp?TID=38280&PID=339737&title=the-aquarium#339737