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Adam Blundell View Drop Down
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Joined: June 24 2002
Location: Davis County
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    Posted: August 25 2005 at 10:24am

So here is my very long story about the most incredible customer service I received from IceCap.

I purchased two ballasts from someone in the club a year ago.  He said (I certainly believe him) that they were brand new.  They must have been because they were made in 2004 and I bought them in early 2004.  Anyway I just now got around to using them.  Yes, I bought them without a tank for them because I was just too excited to get them. 

Anyway they are made to run four 4 foot vho bulbs.  When I flipped the power on the ballast tried to fire two bulbs but not four, then tripped the fuse.  Okay lucky for me I had purchased two ballasts.  So I switched ballasts and tried again.  This time two bulbs fired (then tripped the fuse), but they were the other two bulbs.

Obviously I'm thinking I messed up the wiring and just blew out both of my ballasts.  So I got out the Ohm meter, and sure enough all of my wiring looks good. 
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Adam Blundell View Drop Down
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Joined: June 24 2002
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Points: 18526 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Adam Blundell Quote  Post ReplyReply Direct Link To This Post Posted: August 25 2005 at 10:28am

(making two posts, otherwise my post would be as long as a Mark post)

so I sent my ballasts to IceCap.  I checked to see what day they should be arriving.  I called that afternoon just to check on them.  The guy (Dave) checked and said he didn't have my ballasts.  I thought that was fine they'll probably just arrive the next day.

Dave then explained to me they didn't have my ballasts because they had come in that day 10am.  Then by noon he had them repaired.  Then by 1pm they had already shipped out to me.  I couldn't believe they had within 3 hours they already had my ballasts back out the door.

Hooked em up, they work great.  Invoice in the box Total Due $0.  Didn't even charge me for the shipping.

Wow, I love IceCap.

Adam
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bugzme View Drop Down
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Joined: May 22 2004
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Points: 4815 		Post Options Post Options   Thanks (0) Thanks(0)   Quote bugzme Quote  Post ReplyReply Direct Link To This Post Posted: August 25 2005 at 10:42am
Glad everything worked out
Jeff
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Shane H View Drop Down
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Joined: March 09 2003
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Points: 7921 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Shane H Quote  Post ReplyReply Direct Link To This Post Posted: August 25 2005 at 10:46am
IceCap is great to work with. I had a similar experience with a very old VHO ballast. They repaired it in record time - however, the charged me the standard $45. (the ballast was like 10 years old)

It worked great for another 3 years and finally quit. I bought another used replacement - IceCap of course!
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pmpt View Drop Down
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Joined: May 12 2004
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Points: 1319 		Post Options Post Options   Thanks (0) Thanks(0)   Quote pmpt Quote  Post ReplyReply Direct Link To This Post Posted: August 25 2005 at 11:16am
Looks like Icecap is the way to go.
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Mark Peterson View Drop Down
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Joined: June 19 2002
Location: Murray
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Points: 21436 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Mark Peterson Quote  Post ReplyReply Direct Link To This Post Posted: August 25 2005 at 11:55am

Good story.

I'll try to keep this short

A friend had an icecap he bought locally. It went bad in about a year. An LFS different from the one where the original purchase was made, offered to replace it free on the spot, no questions asked. That one went bad six months later. Same LFS replaced it on the spot. So not only is Icecap good to work with, so was this LFS.

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